A Telenursing Program to Support Diabetes Self-Management

This randomized controlled trial aims to develop and evaluate a telenursing-based Diabetes Self-Management Education and Support (DSMES) program with uncontrolled type 2 diabetes mellitus in Thailand. The program is designed to improve diabetes self-management through nurse-led education, behavioral support, and regular follow-up delivered via telecommunication technologies. Participants with type 2 diabetes and poor glycemic control will be randomly assigned to either an intervention group receiving a 12-week telenursing DSMES program or a control group receiving usual care. The intervention includes an initial in-person education session followed by structured video call follow-ups provided by nurse. The primary outcome of this study is the feasibility of implementing telenursing for DSMES in Thailand. Secondary outcomes include changes in glycemic control (HbA1C , FBG), blood pressure, body mass index, diabetes knowledge, self-care behaviors, coping behaviors, quality of life, healthcare costs, and frequency of acute care use. The findings from this study are expected to provide evidence to support the use of telenursing as an accessible and sustainable approach for diabetes self-management in the Thai healthcare context.

Inclusion Criteria: * People with T2DM * Adults (age 20-64) and older adults (65 and above) * Uncontrolled diabetes, as determined by physician based on the diagnostic criteria of HbA1C \> 7% * Can read and write * Own a smartphone * Having internet connectivity * Able to receive a video call or with assistance from a caregiver Exclusion Criteria: * Insulin-dependent patients * Cognitive or mobility impairments , as assessed by the Thai Mental State Examination (TMSE). A TMSE score below 24 was considered indicative of cognitive impairment (The Nurse Association of Thailand, 2025). * Requiring special nursing care, such as patients with severe diabetic complications or those who are bedridden. * Previous extensive DSMES exposure